FAQs
FREQUENTLY ASKED QUESTIONS (FAQ)
Welcome to our Frequently Asked Questions (FAQ) page! Here you can find answers to common questions about our products, services, shipping, payment, and more. If you can't find the information you need, please don't hesitate to contact us at chromecrossed@outlook.com.
1. What products do you sell?
Chrome Crossed offers a curated collection of gothic-inspired apparel and accessories, including t-shirts, bracelets, earrings, necklaces, rings, and more. All products are crafted with premium materials and designed to deliver an authentic alternative fashion experience.
2. How do I place an order?
Placing an order is simple:
- Browse our collection and select your desired items
- Add them to your shopping cart
- Review your cart and proceed to checkout
- Enter your shipping and payment details
- Confirm your order and complete payment
3. Do you offer international shipping?
Yes! We provide international shipping to most countries worldwide. Shipping costs and delivery times vary depending on your location. For more details, please refer to our Shipping Policy.
4. How long will it take to receive my order?
Delivery times depend on your location and chosen shipping method. Typically, domestic orders take 5-7 business days, while international orders may take longer. You'll receive tracking information once your order ships.
5. How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on the carrier's website.
6. Can I modify or cancel my order after placing it?
If you need to modify or cancel your order, please contact us as soon as possible. We'll do our best to assist you and handle the changes before your order ships.
7. How do I return or exchange items?
We offer returns and exchanges for eligible items according to our Return & Refund Policy. Items must remain in original condition, unworn, and you must contact us within 7 days of receiving your order for further instructions.
8. What if my product arrives damaged or defective?
If you receive a damaged or defective product, please contact us immediately at chromecrossed@outlook.com. We'll assist you with returns or exchanges according to our Return & Refund Policy.
9. Do you offer gift cards?
Currently, we don't offer gift cards. We'll notify customers when this service becomes available in the future.
10. How can I contact customer service?
You can reach our customer service team via email at chromecrossed@outlook.com. We're here to answer any questions or concerns you may have.
11. Are your products made with premium materials?
Yes, all our products are carefully crafted using the finest materials, ensuring durability, comfort, and style. We're committed to providing customers with the highest quality apparel and accessories.
12. Can I change my shipping address after placing an order?
If you need to update your delivery address, please contact us immediately at chromecrossed@outlook.com. We'll do our best to modify the address information before your order ships.
13. Do you offer any discounts or promotions?
We occasionally offer promotions and discounts to our customers. Be sure to subscribe to our newsletter to stay updated on our latest offers and promotional information.